The Impact of ICT on Productivity: The Moderating Role of Worker Quality and Quality Strategy

Technological innovation has generated considerable interest among academics and practitioners in recent years. In recent decades, Information and Communication Technologies (ICT) such as computer terminals, e-mail and the Internet and their applications have become the major drivers of innovation, growth and social change. Moreover, as the OECD points out (OECD, 2010), in times of crisis there must be a focus on the contribution of ICT to innovation and growth. However, although interest in this subject has grown substantially, research on the importance of the combination of organizational change together with technological innovation has been less common. Some studies suggest that technological innovation is not an isolated source of improvement, but part of a system or cluster of mutually-reinforcing organizational approaches.